Canvas Takes Your Security Seriously

      Let’s keep your information safe, together. When you let Canvas take care of the banking, you can count on us to use the latest security tools and measures to ensure your information is protected.

      Your protection means the world to us.

      We’ve put together information about Canvas’ online security, best practices, along with helpful tips and resources for how Canvas will help you prevent or navigate common scams.

      Common Scams

      Identity Theft


      Social Media Scams

      Identify theft is when someone steals another person’s personal information to commit fraud. When it comes to banking, identity thieves may try to make unauthorized purchases, withdrawals, or even open accounts in the victim’s name. See more on identity theft.

      Phishing is a means to scam people out of their personal info by sending them an email, text, or call that may appear to be from someone they know or trust (like your cellular company, local utility, or even a friend). See more on phishing scams.

      Social media can be a lot of fun, but it is also used by bad apples to cause harm. Please know, Canvas will never ask for your account information or social security numbers via social media – ever. See more on social media scams.

      Canvas Online Security & Official Social Accounts:

      The world-wide web can sometimes seem like the wild-wild West. To be as secure as possible, it’s best to use the Canvas mobile app or our online banking feature.

      • Download & use the Canvas mobile app. The Canvas app is a great way to conveniently and securely stay connected with your Canvas accounts, Canvas family, and any news about your account. Download it from the iTunes App Store or Google Play Store.
      • Online banking is our secured website, accessible through our home page or go straight to the online banking login through the links provided below. The online banking feature can be accessed on your desktop or mobile phone and also provides you with access to your accounts, our Canvas Family, and news about your accounts.

      In addition to using our secured online banking, we also want to make sure you are using the official social media accounts for our Canvas members. We take privacy seriously, especially on social. Any message or comment you receive from us on social media will come from one of our official accounts:

      Facebook | Twitter | Instagram | LinkedIn

      Head’s up: If we’re trying to help you with an account issue or let you know you’ve won our contest, please know, we will only ask for your name and phone number via direct message, never your account number or SSN. This is for your protection to keep your sensitive information offline and secure.

      When you give us your contact information via social media, we will have a Canvas Family member call you directly to resolve your problem. If you feel more comfortable, you can always ask if you can call Canvas back directly, so you know for certain that you’re speaking with a Canvas Family member.

      Best practices for accessing your Canvas account

      Here are some best practices for securely surfing online, including our website and our Canvas mobile app:

      • Change your password often, don’t reuse them, and make them hard-to-guess passwords. Bad apples love nothing more than to find an easy password used on multiple sites. Make sure your passwords includes numbers, capitalization, and special characters (like #$%&!). It is best practice to use a different password on every website.

      • Change your Canvas username or password by:

        1. - Using this website: Forgot your password/username
        2. - Calling or texting us at 303.691.2345
        3. - Visiting your favorite branch
      • Your log-in is for your eyes only. Keep your log-in info ultra-private and don’t give it out to anyone.

      • Stay notified with Canvas text alerts. You can set-up text alerts to keep updated when your balance reaches a particular amount, when there is an unexpected withdrawal, and more. Canvas does not charge for text alert service, but message or data rates may apply through your provider.

      • Set-up text alerts at Canvas: Log-in to your Canvas account on or the Canvas mobile app, choose the ‘Settings’ Icon, and set up alerts from there.
      • Sign up for e-statements to save trees and be in-the-know. You can help the planet and yourself by enrolling in Canvas e-statements. Your statements are kept safely online for two years, accessible 24/7, and kept out of the shredder or trash.

      • Opt-in to Canvas e-statements by logging into your account online or in the app and following these steps:

        1. Under Manage Accounts on the left sidebar, click E-Statements.
        2. Click Statement Preferences.
        3. Agree to disclosures.
        4. Accept and choose your Statement Preferences.
        5. Bask in your paperless life!

      Common Scams

      Identity Theft

      For your eyes only! We hope no one experiences their personal info being compromised, but it can happen to the best of us. Here are some tips on how you can help protect yourself from wanna-be identity thieves:

      • Safeguard all personal info, like your Social Security Number (SSN). While it is commonly used for service at credit unions, doctors’ offices, and the government, many other places or people should not know or use your social security to validate your identity. If you do not already have a well- established and trusted relationship with the requester, do not give them your 9-digit SSN, or any personal info, for that matter.
      • Review your accounts and statements often to make sure everything looks accurate. Check your printed or online eStatements by logging into online banking or our mobile app. If you don’t recognize a transaction on your account, please contact us immediately so we can help figure it all out, shoulder-to-shoulder with you.
      • Check your credit report at least once a year to make sure everything reflects your credit history and is as expected. The main three credit reporting agencies, Experian, TransUnion, and Equifax, offer every American a free annual report.


      When in doubt, delete it out! Casting a line before the crack of dawn sounds relaxing, but this type of phishing is no fun at all. If successful, the scammer may use the gained info for harm by opening accounts or trying to log-in to any of your personal accounts online. Often, but not always, phishing emails may carry these suspicions:

        • Misspelled words
        • Grammatical errors
        • Awkward language
        • The sender's email address seems odd
        • Unfamiliar links

      If you think you may have experienced a phishing attempt and provided any of your personal banking information, please give us a ring as soon as you can at 303.691.2345, so we can review your account and online info.

      Social Media Scams

      Social media can be fun to connect with friends and see what’s happening in the world, but it also opens the doors for these common scams:

      Money Flipping, Investment, and Job Scams

      Fraudsters who promise “genuine” ways to make a lot of money fast are almost always trying to access your account info. They may ask you to deposit checks for them, transfer money, or even invest in their idea. If the opportunity sounds too good to be true, it probably is.

      Credit Repair Scams

      The promise of an improved credit score is exciting, but scammers love to falsely promise they can help. They cannot, so please, do not give anyone your banking information on social media.

      Romance Scams/Catfishing

      Scammers create fake social accounts and dating site profiles to seek your online affection, then ask for money and rob you of your money.

      Sweepstakes, Lottery and Prize Scams

      These scammers are hoping to excite you with a big prize. If someone contacts you and tells you won something, but you don’t remember entering a contest, it’s best to verify with the organization by calling them via a phone number listed on their site before you provide personal information.

      Fake Charities

      Research any charity or organization that you consider donating to. Ensure they are a legitimate charity before you provide any account information.

      Report Fraud or Dispute a Transaction


      For suspicious or fraudulent card purchases or ATM withdrawals, lost or stolen checks, or lost or stolen account numbers, please give us a call at one of these numbers and we’ll be happy to help you during this stressful time:

      If you want to dispute a transaction, here is some helpful information to know before you give us a call:

      How long is the Card Dispute process?

        It may take up to 120 days to finalize a card dispute with Mastercard and Canvas will send you a letter with the resolution when the process has been completed. We'll work quickly to resolve your card dispute. In the meantime, we may offer and apply a temporary credit in the amount of the possible fraud transaction to your account while we process your card dispute.

      How can I access my money while I wait for my replacement card?

        If we need to cancel and issue a new Canvas card, we will mail you a replacement card at no cost to you or if you prefer, you can visit any Canvas branch with a photo ID and we can print a replacement debit or credit card for you on the spot.

      Did you receive a suspicious email, phone call, or text message from someone claiming to be Canvas?

        • Did you respond by clicking on a link, opening an attachment, or provide personal information? If so, please give us a call as soon as can be at 303.691.2345 so we can review your account and online info.

        • If you didn’t respond, forward the email to and no other steps are needed for a phone call or text.

      We are here for you.

      When you bank at Canvas, you can rest easy knowing your personal information and finances are safe, secure, and well cared for. Thank you for letting us do your banking so you can Go Live.