The world-wide web can sometimes seem like the wild-wild West. To be as secure as possible, it’s best to use the Canvas mobile app or our online banking feature.
Head’s up: If we’re trying to help you with an account issue or let you know you’ve won our contest, please know, we will only ask for your name and phone number via direct message, never your account number or SSN. This is for your protection to keep your sensitive information offline and secure.
When you give us your contact information via social media, we will have a Canvas Family member call you directly to resolve your problem. If you feel more comfortable, you can always ask if you can call Canvas back directly, so you know for certain that you’re speaking with a Canvas Family member.
Here are some best practices for securely surfing online, including our website and our Canvas mobile app:
For your eyes only! We hope no one experiences their personal info being compromised, but it can happen to the best of us. Here are some tips on how you can help protect yourself from wanna-be identity thieves:
When in doubt, delete it out! Casting a line before the crack of dawn sounds relaxing, but this type of phishing is no fun at all. If successful, the scammer may use the gained info for harm by opening accounts or trying to log-in to any of your personal accounts online. Often, but not always, phishing emails may carry these suspicions:
Social media can be fun to connect with friends and see what’s happening in the world, but it also opens the doors for these common scams:
Fraudsters who promise “genuine” ways to make a lot of money fast are almost always trying to access your account info. They may ask you to deposit checks for them, transfer money, or even invest in their idea. If the opportunity sounds too good to be true, it probably is.
The promise of an improved credit score is exciting, but scammers love to falsely promise they can help. They cannot, so please, do not give anyone your banking information on social media.
Scammers create fake social accounts and dating site profiles to seek your online affection, then ask for money and rob you of your money.
These scammers are hoping to excite you with a big prize. If someone contacts you and tells you won something, but you don’t remember entering a contest, it’s best to verify with the organization by calling them via a phone number listed on their site before you provide personal information.
Research any charity or organization that you consider donating to. Ensure they are a legitimate charity before you provide any account information.
For suspicious or fraudulent card purchases or ATM withdrawals, lost or stolen checks, or lost or stolen account numbers, please give us a call at one of these numbers and we’ll be happy to help you during this stressful time:
How long is the Card Dispute process?
How can I access my money while I wait for my replacement card?
Did you receive a suspicious email, phone call, or text message from someone claiming to be Canvas?